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Americas Sales Operations Manager

San José, Provincia de San José, Costa Rica Job ID JR0260329 Job Category Sales Work Mode Hybrid Experience Level Experienced Full/Part Time Full Time

Job Description

This role is for a Sales Operations Manager on the Americas Customer Enablement and Solutions Team (CEandS) within the Go To Market Organization (GTMO). As a Sales Operations Manager, you will lead a team of 8 customer business analysts (CBA's) in setting priorities for the team, getting results across boundaries, ensuring an inclusive work environment, develop employees, and manage performance. The manager will be immersed in the exciting world of New Business Transformation (Software and Services, Value based Selling, Mergers and Acquisitions and more). A key partner and owner of enabling and ramping new businesses. This management role has significant scope, influencing cross-organizational teams with key partners across IT, Supply Chain, Finance, Accounts Payable, Tax and Trade. The manager has overall control of planning, staffing, managing expense priorities, and recommending and implementing changes to methods.

Responsibilities include:

- Lead a talented team of customer business analyst to provide growth and development of their careers through trusted leadership, coaching and mentoring.
- Strong working knowledge and experience in Order to Cash business capabilities which can include (but not limited to) Order Management, Credit Management, Order Fulfillment and Outbound Logistics, Invoicing and Billing, Rebates and Discounts, Customer Communication, Accounts Receivable, Payment Processing, Payment Application and Reconciliation, Returns, Order Completion and Financial Reporting.
- Own the relationship, communications, and influence globally across senior and executive management internal and external to Intel to establish strategic plans and objectives.
- Partner with worldwide ops teams to deliver customer support, build customer trust, drive strategic customer initiatives, and drive Intel/BMG objectives
- Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
- Quickly identify problems, make decisions under pressure, and drive solutions across a broad stakeholder base
- Must scan the horizon, anticipate changes, and formulate proactive strategies to maintain consistent productivity.
- Follow industry trends, pay attention to changing technologies, interact with opinion makers, and take time to understand customers' changing needs.

The ideal candidate will have the following behavioral traits:

- Proven experience leading people/teams
- Must have excellent interpersonal skills, including the ability to communicate clearly and listen empathetically.
- Established track record of responsiveness and outstanding relationship building and networking to negotiate and influence senior level leaders regarding matters of significance to the organization.
- Flexible and strong ability to embrace change in a fast-paced environment.
- Proven experience embracing diverse skill sets and encouraging others to do the same.
- Expertise in Intel's product roadmaps across all lines of business, working knowledge of Intel's pricing strategies and retail programs
- Collaborative, problem solving approaches to work across multiple stakeholder groups including BU ops, field sales, product marketing, and partner business groups.
- Deep experience in forecasting business trends in order to call revenue, consumption and pricing/rebate strategies.


You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum  Qualifications:

  • University Bachelor's degree

  • 3+ years of experience managing and/or leading teams

  • Advanced English level

Preferred Qualifications:

  • Bachelor's degree in; Business, Management, Supply Chain Operation concentrations or other related field.

  • Experience in supply chain and business operations

  • Demonstrated experience leading transformations and pathfinding new methods.

  • Cross functional business acumen including Supply Chain programs and project management.

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.


We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Working Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Maggie, Offensive Security Researcher

Maggie Offensive Security Researcher

“I’ve always wanted to do something that changes the world — at Intel, I feel appreciated, and I’ve gained more confidence in myself. It makes me feel like I’m capable of doing great things.”

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