Platform Support Technician

New Albany, Ohio, United States Job ID JR0267189 Job Category Business Strategy and Enablement Work Mode On-site Required Experience Level Experienced Full/Part Time Full Time

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Job Description

Join Intel as a Platform Support Technician. The Platform Support Technician is responsible for technical functions in support of engineering activities. Work performed within generally defined parameters. Some degree of judgment required in resolving nonstandard problems. This is a fast-paced ambiguous environment, requiring a combination of hardware, software and networking skills with a diligent focus on customer orientation.

In this role responsibilities include, although not limited to:

Enables engineering development efforts by managing and maintaining the lab environment.
Deployment of automated tests, triages, and root cause issues which have setup issues, removal or redeployment of tests needing software and/or hardware upgrades, and/or performing electrical, mechanical, or software troubleshooting to establish problems in nonfunctioning lab equipment.
Designs and develops customized equipment, fixtures, and/or protocols to enable highly accurate execution of lab activities.
Monitors tests and quality assurance of equipment and performs equipment modifications as directed.
Develops technical documentation, including functional specifications and requirements, manufacturing test specifications, qualification test plans, product change notices, and standard operating procedures of equipment and processes.
Drives logistics management and physical set up of prototype systems and peripheral devices, monitors inventory levels and restocks supplies, and maintains inventory reports and logs.
Participates in the definition, selection, procurement, commissioning, and validation of equipment and instrumentation needed for testing.
Ensures test results are recorded accurately and in adherence to established quality practices.
Performs preventive maintenance and good laboratory housekeeping, establishes, maintains, and conducts routine testing of benches, testers, and other equipment.

In addition to the qualifications listed above, the ideal candidate will also have:

Strong leadership skills with demonstrated ability to successfully lead a complex, cross-organization program.
Strong communication skills- ensuring all stakeholders are engaged and aware of progress and help needed for program deliverables.
Ability to navigate complex organizational structures and influence decision-making.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

The candidate must have a High School Diploma or equivalent with 10+ years of experience - OR - AA/AS with 6+ years of experience - OR - a Bachelor's Degree with 4+ years of experience in:

Building up and maintaining servers and/or client systems (Ubuntu Linux, Familiarity with Intel server platforms)

Configuring BIOS, BMC, Upgrading Firmware, Driver Installs
Conducting Independently debugs on cards, boards, and systems
This position is not eligible for Intel Immigration sponsorship.

Preferred Qualifications

Experience creating/modifying training and processes documentation and execution plans for these and other tasks.
Experience or relevant knowledge with Inventory Management
Experience or relevant knowledge with shipping / receiving logistics
Experience in removing/installing /troubleshooting server baseboards, CPU's, DIMM's, and storage devices
Experience with OS installations
Set up and configuration of Data Center Infrastructure
Willing to lift 50 lbs. independently

Inside this Business Group

Enable amazing computing experiences with Intel Software continues to shape the way people think about computing – across CPU, GPU, and FPGA architectures. Get your hands on new technology and collaborate with some of the smartest people in the business. Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions. Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Annual Salary Range for jobs which could be performed in the US $79,090.00-$114,990.00 (Hourly Role)
*Salary range dependent on a number of factors including location and experience

Working Model

This role will require an on-site presence.

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Maggie Offensive Security Researcher

“I’ve always wanted to do something that changes the world — at Intel, I feel appreciated, and I’ve gained more confidence in myself. It makes me feel like I’m capable of doing great things.”