Mfg Automation Service Desk Engineer
Job Description
Manufacturing Automation Service Desk Engineer is a professional who serves as the first point of contact for customers seeking technical assistance over the phone, via email, or in person. They provide support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Service Desk's main responsibilities will be, but not limited to:
Diagnose and resolve a variety of issues, including but not limited to process, software, and hardware-related problems in Intel's global factories, in a professional and timely manner.
Follow up with customers, provide feedback and see problems through to resolution, properly escalate unresolved queries to the next level of supports.
Utilize excellent customer service skills and exceed customers' expectations
Coach and help team members to enhance their proficiency on supported systems and applications, together with MA service policies and procedures, to ensure standardized execution.
Cultivate cross-functional relationships to drive overall service improvement and Key Performance Index (KPI) for the department.
Proactive in identifying systemic customer issues and problems following departmental processes and procedures, while also effectively prioritizing and escalating these problems when applicable.
Contribute to knowledge management by developing and sharing best practices for incident, problem, and change management, collaborating with partner teams as needed.
Ensure thorough and clear documentation of all internal and customer interactions, and closure of trouble tickets
Provide front-line technical support on a 12-hour day and night compressed workweek schedule (to work on a 24x7 shift rotation).
Qualifications
Bachelor's Degree in Information Technology or related field.
Able to work in Kulim, Kedah.
Intermediate technical/programming knowledge, including SQL queries, Python, C, C#, and PowerShell scripting (preferred).
Knowledge in AI and Machine Learning Development.
Excellent verbal and listening communication skills in English as primary and Mandarin is a plus for China (PRC) site support.
Strong passion in global customer engagement and collaboration with employees of different background.
Solid problem solving and troubleshooting aptitudes and a customer service experience is desirable.
Strong interpersonal skills and ability to interact professionally with a diverse group including managers subject matter experts and customers.
Ability to quickly learn master coach or train others on new and existing technologies.
Fundamental knowledge in client server and application database interaction.
Inside this Business Group
As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore’s Law to bring smart, connected devices to every person on Earth.Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Benefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.Working Model
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change...Maggie Offensive Security Researcher
Ich wollte schon immer etwas tun, das die Welt verändert – bei Intel fühle ich mich geschätzt und ich habe mehr Selbstvertrauen gewonnen. Die Arbeit gibt mir das Gefühl, dass ich in der Lage bin, Großes zu leisten.
- Digital Design engineer Bengaluru, Indien Jetzt bewerben
- Facilities Water/Waste Treatment Engineer Dalian, China Jetzt bewerben
- Senior NAND Test Development Engineer Hsinchu, Taiwan Jetzt bewerben
Sie haben noch keine gespeicherten Jobs.
Alle Stellenangebote AnsehenWerden Sie Mitglied unserer Talent Community
Erfahren Sie immer direkt, was bei Intel passiert! Melden Sie sich an, um die neuesten Nachrichten und Updates zu erhalten.
-
Manufacturing at Intel
Our Manufacturing Technicians are critical to Intel and the future of technology. They are responsible for the setup, maintenance and performance of the complex machinery that build semiconductors—powering nearly everything in our daily lives. Whether you are right out of school, transitioning military, returning to the workforce or looking for a place that values your skills and expertise, we have a place for you at Intel.
-
Life at Intel
We've created an inclusive, supported environment...and we can't wait for you to be a part of it.
-
Learn More About the Semiconductor Industry
Semiconductors—otherwise known as microchips, microprocessors, or chips—are the brains behind some of the most innovative technology today and power so many of the things we use in our daily lives. There’s a big demand for them—and for the talented people who help bring this critical technology to life.
-
Intel to Receive Up to $8.5 Billion Through the CHIPS Act
Proposed funding, coupled with an investment tax credit and eligibility for CHIPS Act loans, would help Intel advance American semiconductor manufacturing and technology leadership in the AI era.
-
Intel Opens Fab 9 in New Mexico
Intel celebrated the opening of Fab 9, its cutting-edge factory in Rio Rancho, New Mexico. The milestone is part of Intel's previously announced $3.5 billion investment to equip its New Mexico operations for the manufacturing of advanced semiconductor packaging technologies.
-
The World’s First Systems Foundry
Intel launched Intel Foundry on February 21, 2024, as a more sustainable systems foundry business designed for the AI era. An expanded process roadmap was announced to establish leadership into the latter part of this decade.