Sr Director, Foundry Customer Success, Intel Foundry Services

Job Description

About the Group
Intel Foundry is a systems foundry dedicated to transforming the global semiconductor industry by delivering cutting-edge silicon process and packaging technology leadership for the AI era. With a focus on scalability, AI advancement, and shaping the future, we provide an unparalleled blend of an industry-leading technology, a rich IP portfolio, a world-class design ecosystem, and an operationally resilient global manufacturing supply chain.
As stewards of Moore's Law, we persistently innovate and foster collaboration within an extensive partner ecosystem to advance technologies and enable our customers to design leadership products. Our strategic investments in geographically diverse manufacturing capacities bolster the resilience of the semiconductor supply chain, particularly for advanced products. Leveraging our technological prowess, expansive manufacturing scale, and a more sustainable supply chain, Intel Foundry empowers the world to deliver essential computing, server, mobile, networking, and automotive systems for the AI era.

About the Role
Committing to and ensuring customer-obsessed exceptional service is a cornerstone of Intel's Foundry Business. The Director of Intel Foundry Customer Success holds the high-priority, high-visibility role of structuring and implementing a best in class foundry experience for key existing and new Intel Foundry clients. This individual is tasked with providing a superior end to end experience for key accounts across, from early engagement through the customer lifecycle. The leader will establish and guide a team dedicated to integrating and elevating customer perspectives within Intel's internal teams, as well as with external partners and suppliers in the foundry network.
This highly cross-collaborative and inter-disciplinary leadership role is responsible for driving seamless alignment between the customer's needs and internal stakeholders including Sales and Marketing, Business Development, Product Planning, Technology Development, High-Volume Manufacturing, Engineering, Finance, Operations, Quality and Reliability and more-to guarantee customer success and maximize customer satisfaction.

In addition, this leader will be required to demonstrate strong business and product acumen alongside technical domain knowledge of the customer's products and services.

Responsibilities

• Offer a premium, personalized interaction for key clients with Intel Foundry, beginning with a simplified integration process.
• Establish a comprehensive suite of customer interaction points, instruments, and procedures to ensure an exceptional experience for every new client utilizing Foundry Services.
• Capture and refine customer specific needs and infuse them into the strategic development of Intel Foundry's service portfolio.
• Collaborate with engineering divisions and partners and manage timelines, project scope, and allocation of priorities and resources across Intel Foundry.
• Craft and propel action plans with defined milestones and outcomes for each anchor customer. Synchronize strategies with partner Plans of Record.
• Partner with Solutions Engineering to tailor hardware or software solutions to address unique customer needs.
• Offer a unified point of contact for all technical and business inquiries pre- and post-sale for these key strategic initiatives.

Qualifications

• BS/MS/Ph.D. in Electrical Engineering, Materials Science, Chemical Engineering, Chemistry, Physics, Mechanical Engineering, or related field. MBA preferred
• A minimum of 10+ years of deep semiconductor industry experience including a strong background in technology development, product development or manufacturing
• Extensive knowledge of Foundry operations, including commercials, scaling, roadmaps, portfolio and platform management, and foundry strategy
• Prior experience with customer-centric roles in with a proven track record of delivering exceptional customer satisfaction.
• Prior experience managing a team or teams.
• Excellent program management, stakeholder management and cross-functional alignment skills
• Excellent written and verbal communication skills
• Experience leading business or technology transformations preferred.
• Technical/Engineering background in multiple technology domains preferred.

Inside this Business Group

Intel Foundry is dedicated to transforming the global semiconductor industry by delivering cutting-edge silicon process and packaging technology leadership for the AI era. As stewards of Moore's Law, we innovate and foster collaboration within an extensive partner ecosystem to advance technologies and enable our customers to design leadership products. Our strategic investments in geographically diverse manufacturing capacities bolster the resilience of the semiconductor supply chain. Leveraging our technological prowess, expansive manufacturing scale, and a more sustainable supply chain, Intel Foundry empowers the world to deliver essential computing, server, mobile, networking, and automotive systems for the AI era. This position is part of the Foundry Services business unit within Intel Foundry, a customer-oriented service organization that is dedicated to the success of its customers with full P&L responsibilities. We ensure our foundry customers' products receive our utmost focus in terms of service, technology enablement and capacity commitments.

Other Locations

US, Santa Clara

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.



Annual Salary Range for jobs which could be performed in the US $195,317.00-$341,559.00
*Salary range dependent on a number of factors including location and experience

Working Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change...

Position of Trust
This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Recruiter.