Customer Quality and Reliability Engineer

Job Description

We are seeking for a dedicated and detail-oriented Customer Support Engineer. With focus on data to join our team. This role is crucial in supporting customer-reported Intel product quality and technical issues, with a strong focus on customer data stream to enhance our support processes and outcomes. Oriented to use model-based problem solving to data analysis opportunities. May require interacting with customer directly in certain circumstances.

Qualifications

Job Qualifications
-Educational Background: Possess a Bachelor's degree or higher in Science, Electrical and Electronics Engineering, Computer Science, or a related field.
-Technical Knowledge: Basic technical knowledge in x86 based computer architecture
-SW knowledge: basic script writing using languages like Phyton, SQL data extraction queries. Data reporting in Power-BI.
-Communication Skills: Strong verbal and written communication skills, with fluency in English.
-Problem-Solving Skills: Demonstrated ability in structured problem-solving, with a methodical approach to identifying root causes and implementing effective solutions.

Highly appreciated
-Website development (HTML, JavaScript, CSS or React) and deployment to servers.
-API development and consumption.

Inside this Business Group

The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them. As the largest business unit at Intel, CCG is investing more heavily in the PC, ramping its capabilities even more aggressively, and designing the PC experience even more deliberately, including delivering a predictable cadence of leadership products. As a result, we are able to fuel innovation across Intel, providing an important source of IP and scale, as well as help the company deliver on its purpose of enriching the lives of every person on earth.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Working Model

This role will require an on-site presence.* Job posting details (such as work model, location or time type) are subject to change.