Business Analyst - Order to Cash - Returns

Job Description

This position requires candidates to upload a resume in English, you are welcome to upload multiple versions of your resume if you prefer but an English version of your resume will be required to be considered for this position.

Intel is an industry leader and a catalyst for technology innovation and products that revolutionize the way we live. Our purpose is to create world-changing technology that improves the life of every person on the planet. Intel is in the midst of a transformational journey to deliver on its ambitious IDM 2.0 strategy which includes significant manufacturing expansions and the creation of a systems foundry to serve internal and external customers. Intel is embarking on a transformative ERP project aimed at optimizing our Order to Cash OTC processes. To support this critical initiative, the Returns / Warranty Credit team is seeking an experienced business analyst with prior Returns experience to support the design, implementation and support of new ERP Advanced Return Management platform.

At Intel, the Returns team is responsible for all aspects of product returns, defining and supporting the systems and processes to ensure exceptional customer satisfaction through the processing of return claims in line with warranty terms and conditions.

Responsibilities may include but are not limited to:

• Drives the development of business process for Returns across all lines of business.
• Analyzes business needs in collaboration with the stakeholders to document requirements, business process diagrams, flowcharts, functional specifications, use cases, and user stories.
• Validates feasibility of an idea, understands expectations from the solution, conducts design due diligence, fit-gap analysis, and evaluates business value and risks based on solution expertise.
• Review, provide inputs on Functional Design Specifications, Configuration Design Documents, Configuration Unit Test scripts to ensure solutions align to business needs
• Prepare and execute User Acceptance Testing scripts to validate that the ERP system meets business requirements. Document and report UAT results, including issues and resolutions.
• Participates in training / change adoption, business process changes, monitoring/management and reporting/ analytics activities.
• Establishes and/or provides inputs to key performance indicators and scorecards to evaluate progress with the business plans and objectives.

The ideal candidate should exhibit the following behavioral traits:

• Willingness to effectively facilitate collaborative meetings with various levels of stakeholders
• Demonstrate excellent analytical, problem-solving, and communication skills
• Build/foster relationships with business partners and collaboration through influencing and negotiation skills.
• Attention to detail, exceptional analytics skills, and willingness to learn and understand supply chain processes and tools
• Effectively solves problems through analysis of solution alternatives, their effectiveness, and associated risks and benefits
• Enthusiasm to work in a diverse, dynamic, and cross functional team and be a positive influence
• Express concepts and data concisely, verbal and written
• High levels of successful collaboration with both business and technical partners across enterprise functions

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

- At least a bachelor’s degree

- Advanced English

- 3+ years of relevant supply chain / returns experience, business analyst, project management and/or ramp management.

Preferred Qualifications:

- Bachelor’s degree or master’s degree in business, management information systems, or a related field of study.

- Certifications such as CSCP / Knowledge Management are preferred

- 3+ years:

• Designing and deploying solutions for Returns / Reverse Logistics in semiconductor manufacturing
• Experience with SAP Order Management S/4 HANA, S/4 MDG
• Experience with waterfall and agile development methodologies
• Experience with creating business process flows/SIPOCs

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Working Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.