The Windows OS team is a highly technical team of engineers and architects that enables and optimizes Intel products on Microsoft Windows OS. We are searching for energetic and passionate lab technician with a focus on client PC support work & server administration. In this position, you will have the wonderful opportunity to shape the future! You will help enable the team to achieve maximum performance systems using Windows OS from tablets to high-end desktops. You will be working closely with engineers, system admins, and other technicians to ensure high quality data is provided for analysis on qualified platforms. Your responsibilities will include but not be limited to: * Coordinate with a group of 5-7 lab technicians & engineers to ensure PC Setup & data collection takes place quickly & accurately* Work & collaborate with cross-site team members within the same Division as well as team members within other Business Units* Support & upgrade to all phases of Intel pre-production platform hardware,- Power On, Alpha, Beta, QS.* Ensure platforms are re-worked to the latest guidance from the relevant Business unit * Ensure platforms are setup with the latest BKC and OS Drivers, Bios, Patches, uCode* Provide quality data collection environment through reliable hardware & test environment setup/support allowing Engineering teams to influence/drive architecture and product intercept on Intel Windows systems* Provide regular feedback leading to PC & Part orders necessary for WOS engineering lab work * Inventory tracking, lab storage, safety, audit compliance, lab space allocation & reconfiguration* Provide management & stakeholders regular reports on work in progress, issues, and solutions - Weekly reports & at times daily project updates.* Assist with Server/Share administration - Create, modify, migrate shares & data - Be comfortable with ACL adjustments/permissions & security for users, folders, groups* Debug access issues - Internet, file shares, tools, RDP, WiFi* Network connectivity & troubleshooting wired/wireless * Server Patching & Reboot assistance. Site/Lab power outage support - May require adjusted work schedules per event* Access point setup & deployment WPA/Encryption/SSID/NAT* Help drive local infrastructure & connectivity issues to completion while working with IT, LTDR, WAN, & ICC teams
Required Experience/Skills (Must Have)
The Intel Software and Services Group (SSG) connects Intel to the worldwide software community. SSG strives to bring competitive advantage to Intel platforms by helping independent software vendors, operating system developers, OEMs, channel members and systems integrators deliver exceptional customer value and achieve differentiation on Intel® processor technologies. SSG provides global leadership to the software community through its technical expertise, industry enabling activities, and developer products and programs.