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Job ID: JR0052544
Job Category: Engineering Management
Primary Location: Guadalajara, JAL MX
Other Locations:
Job Type: Experienced Hire

Customer Tools and Capabilities Manager

Job Description

Business Group:

The Data Center Group DCG drives new products technologies from high-end co-processors for supercomputers to low-energy systems for enterprise and the cloud, as well as solutions for big data and intelligent devices. The group is a worldwide organization that develops the products and technologies that power nine of every 10 servers sold worldwide. The Data Center Group is one of the major growth engines of Intel, with a strong share of the growing worldwide server market with innovative products that continue to lead the industry. Our expanding customer base gives us new challenges and opportunities in providing leading edge debug and validation tools for their use. Our group will be in the forefront of improving the customers' experience and their velocity in bringing systems to market. Our group has an opening for a motivated Software Engineering Manager to lead a team of engineers developing new tools and capabilities to serve our diverse and growing customer base.


We are looking for someone who is passionate about working with internal and external teams to deliver high quality tools and capabilities that are in high demand by our Data Center customers.

You will be accountable for Software Tools definition & delivery, while leading development, deployment & debugging of a wide variety of pre- and post-silicon customer tools and capabilities.

You will own setting process & direction for methodology & tools teams, including scope, requirements management and quality assurance.

This role will involve estimating project timelines, tracking and reporting technical progress, and owning integration, delivery and customer enablement & support.

This is a high touch role that provides the opportunity to set up and accelerate Customer Success responsiveness and team effectiveness, along with heavy customer interfacing.

This person is also accountable for Security, Compliance, Import/Export controls, etc. for the defined scope.

Own software delivery enablement and contribute to technical strategy, design and development of DCG Customer Tools & Capabilities for Hardware Debug & Validation

Manage all aspects of team management and leadership including organizational growth/health, hire/fire, forward planning, budgets, partnerships and escalations

Coach & ensure modern software development lifecycle processes to product development, including: requirements gathering, planning, design, implementation, documentation, testing, and deployment enablement.

Lead evaluation, recommendations and implementation of technologies for all aspects of our portfolio, including: automation, monitoring, logging, security, serviceability, IP protection, and compliance, as required.

Bridge technical product aspects between Intel product engineers, Intel platform application engineers and Customer stakeholders

Communicate and work with Intel employees, Outsourced/contract workers, internal service providers & partners, as well as product customers/partners on integrating solutions

Remain informed of new technologies and practices, and share industry learnings

Compare and evaluate multiple technologies and their impacts on performance, development, and maintainability, in a dynamic Customer priority driven environment

A full-stack polyglot, with experience with languages such as: C, C++, Python, etc.

Your Impact:

-Must be able to build strong positive relationships across organizations & sites, and lead with influence, toward win-win-win solutions

-Must be the voice of technical reason and authority, and make tough software delivery decisions, including negotiations with upstream & HW methodology teams on their scope/schedule and quality.

-Actively identify end-to-end software delivery optimization opportunities and technical areas of improvement, with a singular focus on sustainable Customer value

-Work closely with the team and partners on defining and implementing effective technical processes and practices, driving the maturity of the team, while supporting the required fluidity necessary to improve the customers' experience with our tools-Be the voice of software quality via Continuous Integration & Automation, towards higher agility, quality, productivity and predictability



-Bachelor's degree in Computer Science, Computer Engineering or equivalent experience.

-10+ years overall software development experience in product development/software program management, partner enablement, or consulting, with at least 4 years directly managing a team solid line reporting.

-Must show strong, proven, independent capabilities and the ability to coach and lead others, in a cross-Geo setting

-Experience with end-to-end software development practices such as SW Program Management, Quality Assurance, Secure development lifecycles SDL, Software Legal Compliance, IP security, import/export controls, etc.

-Sound technical judgment, presentation skills, and the ability to work in a fast-paced environment while focusing on shared goals and successes.

-Knowledge of cross-OS tools, technologies, and concepts, and the ability to learn & prototype cutting-edge development.

-Knowledge of Linux & Windows systems while comprehending hardware debug & validation tool usages

-A self-starter Technical Lead and/or Scrum Master, and with a demonstrated ability to work as a team player

-The ability and willingness to travel to customer sites as needed, including internationally


-Knowledge of Hardware Simulation e.g. Simics and/or Signal Integrity & Electrical Validation will be a significant plus

-Agile and iterative development Scrum experience and a willingness to adapt to Customer

-First approaches

-Experience with end-to-end continuous integration, automation, deployment, and delivery.

-Hardware validation experience, industry knowledge of standards and professional networks

Inside this Business Group

The Data Center Group (DCG) is at the heart of Intel’s transformation from a PC company to a company that runs the cloud and billions of smart, connected computing devices. The data center is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologies—spanning software, processors, storage, I/O, and networking solutions—that fuel cloud, communications, enterprise, and government data centers around the world.

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