This application engineer AE position drives and manages one or many solid state drive SSD products qualifications at premier data center OEM/ODM customers. You will work closely with customers to manage the technical engagement on Intel SSD product solutions by understanding qualification feature requirements, negotiating design-wins, and debugging customer hardware, firmware, and application barriers to adoption. You will be responsible for interfacing with customers and SSD ecosystem partners to understand the market landscape and help shape Intel's future SSD product definition and direction.This customer facing role evangelizes technical benefits of SSDs creates preference for Intel SSD offerings enables customer and end-user adoption of Intel solutions and provides continuing technical support for qualified products supports ecosystem and tools enabling to drive SSD adoption. Responsibilities may include: participating in new product definition and development representing and advocating technical customer needs to internal stakeholders creating customer-specific competitive analyses from a technical perspective developing and presenting technical product content to internal and external customers. The AE works with the sales team to resolve technical questions participates in customers meetings and presentations acts as technical adviser, consultant, analyst, and program manager for customer technical interactions responds to/supports customer requests or events as they occur develops solutions to problems utilizing formal education and judgment. The AE will work closely with customers and partners US AE team and account team to establish strong relationships that deliver results meeting NSG's business objectives in the data center/enterprise.This position involves business travel depending on the assigned customers, approximately 20%
- Minimum 3-years work experience with knowledge of configuring, optimizing, and testing server, storage system, or other complex system products - Experience with Compute and/or Storage System hardware and/or software using both Windows and Linux based operating systems in the data center/enterprise - Solid foundation with HDD/SSD systems/protocols and/or SAS/SATA/PCIe Storage components and interfaces, RAID controllers, HBAs, Expanders, and JBODs - Technical fluency in debugging System issues that may be hardware, firmware, and/or application related - Experience summarizing Technical concepts, creating collateral and delivering top ranked Technical or sales training to both small and large audiences of technical domain experts - Demonstrated Experience working with suppliers or customers to clarify requirements, manage expectations, and resolve complex engineering or customer engagement challenges - Exceptional ability to work within a team, identify and leverage Technical experts, influence functional capabilities to facilitate work products, and apply personal know-how to expand the team's knowledge and skill set - Self-starter with a positive, can-do attitude excellent interpersonal and written communications skills unabashed longing to jump-in and help active listening skills, including experience investigating and understanding customer requirements and proactively identifying potential issue sInside this Business Group
Non-Volatile Solutions Memory Group: The Non-Volatile Memory Solutions Group is a worldwide organization that delivers NAND flash memory products for use in Solid State Drives (SSDs), portable memory storage devices, digital camera memory cards, and other devices. The group is responsible for NVM technology design and development, complete Solid State Drive (SSD) system hardware and firmware development, as well as wafer and SSD manufacturing.