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Job ID: JR0041150
Job Category: Human Resources
Primary Location: San Jose, H CR
Other Locations:
Job Type: Experienced Hire

Employee Care Case Manager

Job Description

Responsible for the resolution of internal customer queries regarding benefits and other internal programs. Gathers and clarifies feedback and other information from internal customers through various methods, researches relevant guidelines, and responds to inquiries promptly. In dealing with more complex queries, may be involved with other customers within or across different functions. Provides coaching, influencing, and dispute resolution strategies to managers and other customers regarding company or benefits policies.

In addition, the ideal candidate will also:

- Demonstrate high individual performance, outstanding customer service, ability to manage several independent tasks with limited direction, and ability to maintain a strong commitment to an interactive global tam.

- Able to perform in-depth assessments identifying relevant information, define and analyze problems, establish decision-making parameters, manage through data, consult and recommend solutions.

- Able to effectively influence peers, business partners, vendors, and employees at all grade levels.

- Possess proficiency in three or more HR functional areas is preferred BusinessHR, compensation and Benefits, Staffing, Payroll, Relocation, and others.- Have proficiency with web-based manager and employees tools including Service Now and Workday.


Minimum Qualifications:

- Bachelor's degree in Business Administration, human resources or related field

- At least 6 years working in multi national companies

- Costumer service experience

The ideal candidate should exhibit the following behavioral traits: 

- Strong Stakeholder Management skills

- Strong influencing and coaching skills

- Ability to work in ambiguous and fast paced changing environments

Preferred Qualifications:

- HR experience

Inside this Business Group

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Position of Trust. This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Talent Consultant.
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