L1 Operations Support Technician

Job Description

TD ATA Central Automation Operations team is looking for an Operations Support Technician. This individual will have the opportunity to learn a variety of technical and manufacturing skills, from operations to computing equipment repair and troubleshooting, in a demanding and challenging production environment. In this position you will be providing first-line support for factory Automation issues for all TD factories in Chandler Arizona, and Hillsboro Oregon.

Your responsibilities will include but not limited to:

• Providing technical support by phone, chat, email, and web ticketing interfaces to internal and external customers on software, hardware, and business processes and services.
• Providing necessary support to integrate and test computer environment systems. Helps the team to drive operational improvements and publishes reports on Key Performance Indicators (Service targets, Customer satisfaction, etc.).
• Collaborates and interacts with end users, Factory Business partners, L3 Developers, and other members of the support teams to ensure best support practices are implemented.
• Supports investigations and resolves production issues, configures, and codes simple data fixes, and performs other operational tasks.

Multiple shift schedules available.

• Shift hours include Compressed Work Week (CWW) or Modified Shift 1 (four 10 hour shifts).
• Shift hours will align with existing Oregon (PST Time Zone) shift schedules.

The ideal candidate must exhibit the following behavioral traits.

• Effectively communicate (written and verbal) with team members, customers, stakeholders.
• Willingness to work in a dynamic environment.
• Analytics and problem-solving skills to communicate complex data in a simple, actionable way.
• Proactive mindset, willing to handle ambiguity and manage crisis situations in a complex, fast-paced, results oriented environment.

Qualifications

Experience listed below would be obtained through a combination of your schoolwork/classes/research and/or relevant previous job and/or internship experiences.  

Minimum qualifications,

You must possess the below minimum qualifications to be initially considered for this position:

• Candidate must possess a bachelor's degree or advanced studies in a STEM (Science, Technology, Engineering, Mathematics).
• 6+ months of experience in Technical Service Desk, including Ticketing, data management, etc.
• Advanced English Level.
• Candidate must have unrestricted permanent right to work in Costa Rica.

Preferred qualifications,

Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates:

• 2+ years of experience in manufacturing or automation systems.
• 3+ years of equivalent military training in Mechanics Electronics / Avionics / Automotive Mechanics / Maintenance / EOD / Equipment / Repairers / Systems / Technician / Sonar Training or Construction related trades.

Inside this Business Group

As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support.  Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore’s Law to bring smart, connected devices to every person on Earth.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Working Model

This role will require an on-site presence.