Cloud Systems and Solutions Engineer

Job Description

The Enabling Platforms and Services (EPS) team is an inclusive team in Software and Advanced Technology Group (SATG) which provides pre-production hardware to Intel's internal and external software ecosystem and our Cloud services. We are seeking individual that can solution stacks for our Data Center products. As a Cloud Solution Engineer (CSE) you will be focusing on the creation of unique solutions that will provide Intel's data center technologies to our Cloud customers. 

Responsibilities may include:

• Define Platform Requirements for Intel Developer Cloud solution deployments. 

• Collaborate on Acceptance criteria and drive with BU to close on gaps.

• Help resolve customers technical issues.

• Perform debug activities to properly identify root cause of customer problems.

• Participate in customer meetings and presentations as needed. 

• Respond to customer/client requests or events as they occur.

• Represent the customers technical needs by being the voice of the customer (VOC) back to Intel Business Units.

• Create and Present technical product materials and training to our customers and Cloud staff.

• Working directly with customers and/or providing technical support for a product

• Influencing, and working with multiple engineering and business teams

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

The candidate must have a Bachelor's Degree in Electrical/Computer/Electronic Engineering, Computer Science or related field and 3+ years of experience in:

• Intel architecture systems, chipsets or accelerators

• Validation and debug, power/thermal management

• Experience with interfaces like PCI-Express, DDR4/5 memory interface, SMBUS OR JTAG

• OS troubleshooting both in Windows and Linux

Preferred Qualifications

• Knowledge of Processor / PCIe / GPU subsystem, including both PCIe HW and driver, BIOS, firmware, manageability

• Linux kernel experience

• Networking IP/driver level

Inside this Business Group

Enable amazing computing experiences with Intel Software continues to shape the way people think about computing – across CPU, GPU, and FPGA architectures. Get your hands on new technology and collaborate with some of the smartest people in the business. Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions. Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Working Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.