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Customer Service Representative

San José, Provincia de San José, Kostaryka Identyfikator oferty JR0264458 Kategoria Sprzedaż Tryb pracy Hybrydowy Poziom doświadczenia Entry Level Wymiar etatu Praca na pełny etat
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Job Description


This position requires candidates to upload a resume in English, you are welcome to upload multiple versions of your resume if you prefer but an English version of your resume will be required to be considered for this position.

The America's Go To Market Operations (GTMO) within Intel's Sales and Marketing Group (SMG) is charged with running and growing the business for Intel and its customers through meaningful data analysis and market insights. There's no better place to see how Intel works than GTMO, we are the ENGINE ROOM of the company.

The Customer Service Representative acts as the communication conduit between our external customers, sales, and operations teams to maximize revenue through supply commitments. The CSR is a key member of the America's Service Cloud team owning all customer order management matters. The CSR manages the customer's supply chain requirements, product demand and alignment of supply to the company's strategies. This includes gathering and analyzing information to determine product allocation, monitoring customer inventory and partnering with business experts to solve daily customer requests in alignment with business strategies.

The optimal candidate for this role is passionate about delivering world-class customer engagement and orientation, enjoys proposing data-based solutions to problems and has passion for growing revenue to help Intel gain / maintain competitive edge. Some additional behavioral traits required for the role:

  • Highly motivated, dynamic self-starter with strong decision-making and solid time management skills
  • Willingness to identify and digest problems quickly, communicate, influence, negotiate win-win and drive solutions across Intel and customer teams.
  • Excellent communication skills in both English and Spanish.
  • A can-do approach and attitude, willingness to take informed risks and work collectively as a team to achieve Intel / customer goals.
  • Flexible with the willingness to embrace change in a dynamic / fast-paced environment.
  • Proven experience engaging with and supporting customers.
  • Excellent analytical skills and willingness to work well within a diverse environment.

Qualifications


You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

Minimum Qualifications

  • Graduated with bachelor’s degree in business administration, economics, industrial engineering, supply chain management, or related degree.

  • 1+ years of related experience manipulating data, using PBI / Excel and knowledge of basic formulas -but not limited to-: sum, count, average, True/False, IF statements, v-lookups.

  • Willingness of elaborating / manipulating pivot tables, build different types of graphs / tables to summarize / interpret data for better decision-making processes.

  • Excellent communication in both Spanish and English (advanced)

Preferred Qualifications:

  • 1+ year of experience in customer service roles.

  • Over 6 months of experience working with SAP and/or Salesforce systems

  • Communication skills in Portuguese

  • Database knowledge / experience is an added advantage


Inside this Business Group


Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.


Posting Statement


All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits


We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.


Working Model


This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
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