Platform Support Technician

Job Description

The technician is responsible for technical functions in support of engineering activities. Work performed within generally defined parameters. Some degree of judgment required in resolving nonstandard problems. This is a fast-paced ambiguous environment, requiring a combination of hardware, software and networking skills with a diligent focus on customer orientation.

Responsibilities include but not limited to:

• Independently owns larger, more complex tasks and drives to resolution.

• Knows when to escalate and ask for help.

• Recognizes problem areas and creates solution proposals.

• Willing to work on multiple tasks simultaneously.

• High sense of customer orientation.

• Have commitment and great working outlook.

• Be willing to communicate status clearly with solid communication skills.

• Independently finds content experts and seeks training to overcome obstacles.

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

The candidate must have a minimum of a High School Diploma or equivalent with 6+ years of experience - OR - AA/AS with 2+ years of experience - OR - a Bachelor's Degree with 1+ year of experience in:

• Experience building up and maintaining servers and/or client systems

• Set up and configuration of Data Center Infrastructure

• Independently debugs cards, boards, systems

• Configuring BIOS, BMC, Upgrading Firmware, Driver Installs

• Experience in removing/installing /troubleshooting server baseboards, CPU's, DIMM's, and storage devices.

• OS installs.

• Inventory Management

• Shipping / receiving logistics.

Preferred Qualifications

• Linux

• Experience creating/modifying training and processes documentation and execution plans for these and other tasks.

• Willing to lift 50 lbs. independently.

Inside this Business Group

Enable amazing computing experiences with Intel Software continues to shape the way people think about computing – across CPU, GPU, and FPGA architectures. Get your hands on new technology and collaborate with some of the smartest people in the business. Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions. Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.

Covid Statement

Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here: https://www.intel.com/content/www/us/en/jobs/benefits.html

Working Model

This role will require an on-site presence.