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Datacenter Manageability Firmware Engineer

Taipei, Taiwan Job ID JR0232306 Job Category Software Engineering Work Mode On-site Required Experience Level Experienced
Job Description
In this position, you will be joining the team enabling the industry's best enterprise platform Technologies as a Platform Applications Engineer (PAE) in Data Center Platform Application Engineering (DCPAE) organization. We have exciting opportunities to apply your technical knowledge to accelerate deployment of solutions based on Intel Xeon processor-based platform proliferations. In this position, you will be responsible for delivering support of customer enablement, debug, co-develop software solutions with OEM and CSP customers and FW vendors to provide functionality for specific use cases or solve business problems for CPU/SoC Security and Management Service Module Firmware, as well as Intel features for enterprise BMC Firmware and OpenBMC BMC Firmware to industry ecosystem. Your responsibilities will include but not be limited to: -Writing technical product documentation, developing and delivering training classes, demos, customer collaterals, and providing technical support for industry events and forums. This will include creation and maintenance of data sheets and application notes. -Interfacing with the account FAE teams to drive customer technical issues (Software, Driver, Firmware, and Operating system) to successful conclusion. -Working to provide support for new product introduction from pre-silicon through the sustaining phase for Intel DCAI platforms. -Participating in direct customer interaction for issue resolution and to maintain technical alignment. You will act as a technical expert, developing solutions to customer problems. -Lead/participate planning and execution of Firmware Test and Debug Events and Platform Readiness Workshops to drive Firmware quality and customer design readiness to align platform launch. -Acting as the voice of customers to backend engineering teams and product development/execution teams for customer feedbacks, use cases and change requests.
Minimum education requirement: - Master's degree in computer science or equivalent with a minimum of two years of internship or industry experience, or demonstrated equivalent credentials - Bachelor's degree in computer science or equivalent with a minimum of five years of industry experience, or demonstrated equivalent credentials At least three years of C/C++ programming experience, working knowledge of Windows or Linux installation and configuration. Proficient in spoken and written English communication Demonstrate technical knowledge in computer architecture and Operating System theory Experience in developing technical product documentation, presentation, deliver training classes, demos, and provide technical support for industry events and forums Additional Qualification Broad understanding of Intel Processor, Chipset, Server, software, and firmware technology Experiences on Server Manageability or client AMT/vPro FW, BMC or OpenBMC FW, IPMI or Redfish protocols are preferred. Must have demonstrated ability to listen, understand, and respond professionally to customer questions/issues. Candidate must work independently, multitask effectively and exhibit strong influencing skills and customer orientation Experience in working with multi-national corporations and developing 'customer ready' collateral and delivering training is highly desirable. Ability to define and communicate problems clearly to others while working across multiple groups and sites Excellent verbal and written communication skills in English and Mandarin.
Inside this Business Group
The Data Platforms Engineering and Architecture (DPEA) Group invents, designs & builds the world's most critical computing platforms which fuel Intel's most important business and solve the world's most fundamental problems. DPEA enables that data center which is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologies—spanning software, processors, storage, I/O, and networking solutions—that fuel cloud, communications, enterprise, and government data centers around the world.

Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs. Find more information about our Amazing Benefits here:

Working Model
This role will require an on-site presence.
Maggie, Offensive Security Researcher

Maggie Offensive Security Researcher

“I’ve always wanted to do something that changes the world — at Intel, I feel appreciated, and I’ve gained more confidence in myself. It makes me feel like I’m capable of doing great things.”

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