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EUC Ops Site Supervisor

Malaysia; Kulim, Malaysia Job ID JR0228382 Job Category Information Technology Work Mode Hybrid Experience Level Experienced
Job Description

Responsible for the distribution, installation, operations, and troubleshooting of site distributed computing environment. Participate in hardware/software projects and deployment plans. Analyze work group systems and recommend solutions. Execute production processes. Perform/manage changes to servers/environment. Manage virus protection procedures on server. Drive day to day business needs by managing processes and/or workflow. Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education and judgement.


Candidate should have the following skills or qualifications, and be able to demonstrate the following behaviours:

  • 3+ years of hands-on experience in customer support centers.

  • 1+ year of experience in managing/leading support centers, support processes and operations.

  • Is flexible, a self-starter self-managed, and has excellent analytical and troubleshooting skills.

  • Can multi-task, prioritize, and work with a geographically distributed matrix team.

  • Demonstrates strong written, verbal and interpersonal skills.

  • Demonstrates strong customer orientation and sense of urgency when dealing with issues.

  • Operational capabilities such as problem solving, root cause analysis, partnering with other support and engineering orgs (team player).

  • Has strong communication skills, including the ability to listen, question, interpret, and clarify issues in business and technical terms and communication to customers on known problems and/or issues.

  • Supplier and vendor management skills, ability to deliver through others; familiarity with purchasing guidelines and processes, negotiation skills would also be an advantage.

  • Experience in Excel .

  • Broad knowledge and understanding of IT Operations and knowledge of Information Systems.

  • Bachelor's degree in a related discipline.

Inside this Business Group
Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.

Other Locations


Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs. Find more information about our Amazing Benefits here:

Working Model
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Maggie, Offensive Security Researcher

Maggie Offensive Security Researcher

“I’ve always wanted to do something that changes the world — at Intel, I feel appreciated, and I’ve gained more confidence in myself. It makes me feel like I’m capable of doing great things.”

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