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Product Support Engineer Intern (m/f/d)

Munich, Germany Job ID JR0231652 Job Category Intern/Student Work Mode Hybrid Experience Level Intern
Job Description

Is your passion to learn more about computer systems and help others on how to use, maintain, configure and troubleshoot technical issues?

As an Intel Global Customer Success (GCS) Product Support Engineer (PSE) Intern, Intel customer technical support are our business and we value our customer first.

This is an exciting opportunity to support Intel Customers with Intel NUC products and learn its latest and greatest technologies and features.

We will train you on how to integrate, configure and troubleshoot technical issues with this product to develop your technical expertise. We will train you on how to support Intel customers and how to work with our Outsourced Contact Center who provides support to our customers. You will also learn how to work with Intel Engineers in addressing technical issues and improving our products and services. We will also expose you to project management and creative abilities to help improve our Intel NUC's quality and supportability. We will cherish your ideas on how to make our customer's experience easy and effective. Our goal is to bring you to love and enjoy the work of a PSE and someday become one.
PSE is a technical support expert. PSE enables our Contact Center teams globally to directly support technical inquiries and issues from Intel's Customers and serve as the Contact Center escalation point. PSEs ensure the customer's continued success and satisfaction with Intel by addressing product and technical issues with the support of our Business Unit Engineering team. PSEs listen to seek and fully understand the needs of our customers to improve the product quality, supportability, and the processes or policies in place to have an easy or less customer effort experience. As a global organization, opportunity to develop relationships with diverse and inclusive Intel employees. You will be in partnership with several Sales and Marketing organizations, Business unit Engineers, and several GCS organizations. Opportunity to influence our support website thru tools, content, and knowledge development.

Other responsibilities include: Assisting other Engineers as needed, creating/reviewing/presenting indicators for the work performed to show trends, training others on your learnings, contributing content for customer meetings/presentations, submitting recommendations, and leading/ participating in projects or programs.


Qualifications

Please note that the student needs to be enrolled for the full duration of the student employment

A student of daily course, at least 2nd year of bachelor's courses and above, pursuing a degree in Math, Computer Sciences, Physics, Electrical or Electronics Engineering (or any other related technical degree)
Familiar and interested with Computer System components, I/O devices, operating systems, and applications.
A team player, willing to work with a global, diverse and inclusive team.
Good English skills (Upper-intermediate or above).
Strong willingness to learn and grow technically

Other additional skills preferred by not required:
Proficient with another European language.
Experience integrating and configuring computer systems.

What we offer:

At Intel, we offer a collaborative, supportive environment, where your equally brilliant colleagues will push you to be your best. There's no fear of failure - we know that's how innovation happens, and you’ll never be bored. We offer competitive pay, opportunities for professional development and the flexibility you need to achieve balance. Intel fosters a collaborative environment allowing the brightest minds in the world to come together to achieve exceptional results. 

Opportunities for professional development and growth:

You will work in an international environment within a group of the best professionals in the world, working with the newest technologies. You’ll have free access to a wide library of classroom and online courses, covering both soft and technical skills. 

We're constantly working on making a more connected and intelligent future, and we need your help. Change tomorrow. Start today.


Inside this Business Group
Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.


Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs. Find more information about our Amazing Benefits here: https://www.intel.com/content/www/us/en/jobs/benefits.html

Working Model
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Maggie, Offensive Security Researcher

Maggie Offensive Security Researcher

“I’ve always wanted to do something that changes the world — at Intel, I feel appreciated, and I’ve gained more confidence in myself. It makes me feel like I’m capable of doing great things.”

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