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Platform Support Technician

Hillsboro, Oregon Job ID JR0228869 Job Category Engineering Support Work Mode On-site Required Experience Level Experienced
Job Description

The One Cloud team in SATG DCP is looking for a versatile support technician responsible for maintaining pre-production systems in SDP Cloud and ensuring users can successfully access them remotely.

  • This is a fast-paced ambiguous environment, requiring a combination of hardware, software and networking skills with a diligent focus on customer orientation.

  • Independently owns larger, more complex tasks and drives to resolution.

  • Knows when to escalate and ask for help.

  • Recognizes problem areas and creates solution proposals.

  • Willing to work on multiple tasks simultaneously.

  • High sense of customer orientation.

  • Have commitment and great working outlook.

  • Be willing to communicate status clearly with solid communication skills.

  • Independently finds content experts and seeks training to overcome obstacles.

What we offer you:

We give you opportunities to transform technology and create a better future, by delivering products that touch the lives of every person on earth. As a global leader in innovation and new technology, we foster a collaborative, supportive, and exciting environment where the brightest minds in the world come together to achieve exceptional results.

We offer a competitive salary and financial benefits such as bonuses, life and disability insurance, opportunities to buy Intel stock at a discounted rate, and Intel stock awards eligibility at the discretion of Intel Corporation. We provide benefits that promote a healthy, enjoyable life: excellent medical plans, wellness programs, and amenities, time off, recreational activities, discounts on various products and services, and much more creative perks that make Intel a Great Place to Work. We're constantly working on making a more connected and intelligent future, and we need your help. Change tomorrow. Start today.

This is an entry level position and will be compensated accordingly.


You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Experience listed below would be obtained through schoolwork and/or classes and/or project work and/or internships and/or military training and/or work experience.

This position is not eligible for Intel immigration sponsorship

Minimum Qualifications:

Candidate must possess the degree by employment start date. 

  • Technical certification, trade school diploma, technical military experience or 3 + years of experience working in lab support environment.


  • 2+ years of work experience in a semiconductor or technology-related industry.

1+ years of experience with three or more of the following:

  • Experience building up and maintaining servers and/or client systems

  • Independently debugs cards, boards, systems.

  • Configuring BIOS, BMC, Upgrading Firmware, Driver Installs.

  • Experience in removing/installing /troubleshooting server baseboards, CPU's, DIMM's, and storage devices.

  • OS installs

  • Inventory Management

  • Purchase Orders

  • Shipping / receiving logistics

Preferred Qualifications:

  • Linux experience.

  • Experience with network infrastructure support, cabling, KVMs and PDU's.

  • Experience creating/modifying training and execution plans for these and other tasks.

  • Willing to lift 50 lbs. independently.

Inside this Business Group
Enable amazing computing experiences with Intel Software continues to shape the way people think about computing – across CPU, GPU, and FPGA architectures. Get your hands on new technology and collaborate with some of the smartest people in the business. Our developers and software engineers work in all software layers, across multiple operating systems and platforms to enable cutting-edge solutions. Ready to solve some of the most complex software challenges? Explore an impactful and innovative career in Software.

Covid Statement
Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs. Find more information about our Amazing Benefits here:

Working Model
This role will require an on-site presence.
Maggie, Offensive Security Researcher

Maggie Offensive Security Researcher

“I’ve always wanted to do something that changes the world — at Intel, I feel appreciated, and I’ve gained more confidence in myself. It makes me feel like I’m capable of doing great things.”

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