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DCAI Engineering Operations Technician

Guadalajara, Mexico Job ID JR0234520 Job Category Engineering Support Work Mode On-site Required Experience Level Experienced
Job Description

Intel's Data Center & Artificial Intelligence (DCAI) Group is seeking an Engineering Operations Technician to join our team working in a fast-paced environment. The position is intended to work on a night shift (Monday to Friday (7 hours) from 10pm to 6am) and is expected to work with System Administrators, System Debug Engineers, Cluster Architects and Development Engineering partners to maintain, ramp and deploy systems for our common infrastructure environment from Power On to End of Life.

Job responsibilities include:

  • Prepares related installation, operation, and maintenance specifications and instructions.
  • Analyzes equipment to establish operating data and conducts experimental tests.
  • Analyzes engineering proposals and related technical data to determine the feasibility of assigning new equipment or modifying existing equipment.
  • Responsible for operational data and preparing customer application information.
  • Responds to customer/client requests or events as they occur.
  • Develops solutions to problems utilizing formal education and judgment.

An ideal candidate would exhibit behavioral traits that indicate:

  • Fast paced Pre-Production lab environment (High tolerance for ambiguity)
  • Independently owns larger, more complex tasks and drives to resolution.
  • Knows when to escalate and ask for help.
  • Independently finds content experts and seeks training to overcome obstacles.
  • Communicates status clearly with strong communication skills.
  • Recognizes problem areas and creates solution proposals.
  • Willing to work on multiple tasks simultaneously.
  • High sense of customer orientation.
  • Have commitment and great working attitude.


You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

  • 1+ year HW Spec experience building up and maintaining servers.
  • Intermediate to advanced English level.

Preferred Qualifications:

  • Technical certification or degree.
  • One year of experience with Intel Architecture.
  • Experience in customer support is a plus.
  • 2+ years of proven experience and knowledge of tech support.
  • Linux proficiency.

Inside this Business Group
The Data Platforms Engineering and Architecture (DPEA) Group invents, designs & builds the world's most critical computing platforms which fuel Intel's most important business and solve the world's most fundamental problems. DPEA enables that data center which is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologies—spanning software, processors, storage, I/O, and networking solutions—that fuel cloud, communications, enterprise, and government data centers around the world.

Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs. Find more information about our Amazing Benefits here:

Working Model
This role will require an on-site presence.
Maggie, Offensive Security Researcher

Maggie Offensive Security Researcher

“I’ve always wanted to do something that changes the world — at Intel, I feel appreciated, and I’ve gained more confidence in myself. It makes me feel like I’m capable of doing great things.”

  • DCAI Engineering Operations Technician Guadalajara, Mexico Apply Now
  • DCAI Engineering Operations Technician Guadalajara, Mexico Apply Now
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