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Data Center Platforms, Customer Engineering

Guadalajara, Mexico Job ID JR0230697 Job Category Engineering Work Mode Hybrid Experience Level Experienced
Job Description

Responsibilities may include:

  • Assists in providing technical support for one or many product(s) and/or product family.
  • Participating in new product development, representing the customers technical needs, creating competitive analysis from a technical perspective, developing, and presenting technical product training materials.
  • Works with the sales team to help resolve customers technical questions, participates in customers visits, and presentations.
  • Owns creation and maintenance of data sheets and application notes.
  • Individuals act as technical experts, consultants, analysts, and program managers.
  • Responds to customer/client requests or events as they occur.
  • Develops solutions to problems utilizing formal education and judgement.


You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

  • Candidate must possess Bachelor's or Master's degree in Electrical Engineering, Electronic Engineering, Computer Sciences, Computer Engineering, or related STEM field (documentation related to bachelor's degree completion will be required).
  • 1+ year of debugging experience (including working with and analyzing output from test equipment, oscilloscopes, logic analyzers and protocol analyzers).
  • 1+ years of experience working with product design, board design, design feedback, or post-silicon debug.
  • 1+ Python or similar programming experience.
  • Candidate must be willing to travel domestically and internationally.
  • Advanced English.

Preferred Qualifications:

  • Broad understanding of Intel processor-based platforms and history with microprocessor architecture, chipset architecture, system architecture, communication protocols, board design, pre-silicon validation, post-silicon validation, firmware, BIOS, and/or software.
  • Previous board design/development experience with demonstrated proficiency in one or more of the following disciplines: printed circuit board layout/routing and stack-up and/or schematic capture (Cadence as preferred tool), signal integrity, and modeling/simulation.
  • Previous customer relationship experience, customer-ready technical documentation, and training experience.
  • Previous experience with Field Sales, Field Application Engineers, Customer Support, and Application Design-in Centers (ADC).

A candidate who accepts an offer of employment is required to present their own personal identification information and numbers for the following:Mexican Security Number (NSS), Tax Identification Number (RFC) and CURP identification number.

Inside this Business Group
The Data Platforms Engineering and Architecture (DPEA) Group invents, designs & builds the world's most critical computing platforms which fuel Intel's most important business and solve the world's most fundamental problems. DPEA enables that data center which is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologies—spanning software, processors, storage, I/O, and networking solutions—that fuel cloud, communications, enterprise, and government data centers around the world.

Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs. Find more information about our Amazing Benefits here:

Working Model
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
Maggie, Offensive Security Researcher

Maggie Offensive Security Researcher

“I’ve always wanted to do something that changes the world — at Intel, I feel appreciated, and I’ve gained more confidence in myself. It makes me feel like I’m capable of doing great things.”

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