Customer Quality and Reliability Engineer

Job Description

Oversees all aspects of quality collaboration with customers from executive level to working level issue management. Understands customer needs and influences new quality requirements for future Intel product quality goals and customer service design. Communicates customer quality voice through expert listening to influence Intel's quality systems. Transforms customer data into systematic actions and drives upstream feedback for enhanced platform robustness. Drives the highest customer satisfaction with impactful technical quality support from customer design qualification through product introduction, customer production ramp, and field returns including extended support. Accelerates customer production ramp success by aligning design for manufacturability (DFX/DFM) requirements, resolving customer production challenges, securing early worldwide customer issue support across platform debug and silicon failure analysis functions, publishing collateral, and customer training for scaling. Leads customer technical quality issues management for rapid resolution to maintain business continuity. Analyzes customer quality trends for systematic quality improvement actions.

Qualifications

You should possess a bachelor or above in science or electrical and electronics engineering, or computer architecture.Basic technical knowledge in microelectronics, computer organization and architecture.Have 3 years plus of relevant working experience. Automatic test equipment (ATE) and Platform validation experience will be an advantage, include tester operation, maintenance, test program development, data interpretation, etc.Strong communication skills in verbal / written and fluent in English speaking.Able to work independently with minimum supervision.Willing to work with people from various geographies and/or countries.Willing to work in a diverse environment where interaction will involve customer and internal counterparts from Malaysia, PRC, TWN, Japan and other geos.

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Working Model

This role will require an on-site presence.* Job posting details (such as work model, location or time type) are subject to change.