In this position, you will be part of a global team in Sales & Marketing - Intel Customer Support ICS. Primary focus will be on providing support for IOTG Transportation Solutions. You will be exposed to broad system areas, including OS, drivers, middleware, application, graphics, firmware, etc. and own system level enabling and debug. This is an opportunity to apply both technical knowledge and customer support skills.Your responsibilities will include but not be limited to: Reproducing issues, representing the customers' technical needs to the business by being the voice of the customer.Developing and presenting technical product training materials for the customer.Partnering with the business unit to resolve technical issues and driving improvements to products, customer, and service experience.
BS / MS Degree in Computer or Electrical Engineering and 5+ years of embedded design, Linux & C/C++ programming experience -Strong JAVA and Android knowledge.
Customer support experiences in automotive industry.
Familiarity or experience in one of the following areas is a big plus, BSP integration, Camera, Security, Display and misc.
Strong hands on debug and problem solving skills.
Hands-on experience in the use of Electronic test and measurement instruments such as oscilloscopes, to capture waveforms.
Good communication skills to interact with customers.
Ability to work independently, be proactive and collaborative, multitask effectively.
Willingness to travel within India.
Self-driven, quick learner and team player.
The responsibilities will include working with the business team to help resolve customers technical questions, participate in onsite customers visits, and trainings. You need to immediately respond to customer/client requests or events as they occur.
The Intel Sales Organization works globally to solve critical business problems with Intel based technology solutions. Our customers range from the world's largest enterprises and institutions including Fortune 100 companies, Governments to Systems Integrators and Emerging solutions providers. We partner with innovators and makers to enable inventions in Personal Technology, Cloud Services, Internet of Things, Healthcare, Big Data and Wearable's. Our Sales Force works across multiple industries and navigates a complex partner and customer ecosystem as we shape product roadmaps, drive value for our customers, and collaborate to harness emerging technology trends with the delivery of comprehensive solutions.