Responsibilities may be quite diverse and are technical in nature. U. S. experience and education requirements will vary significantly depending on the unique needs of the job.
Inside this Business Group
You should possess a Bachelor of Science degree in Computer Science or a related discipline with at least one, typically three years' experience in IT or an equivalent combination of education and work experience. Additional qualifications include: - Fluency in English read and/or write and/or converse - Knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most issues independently - Good analytical problem solving and communication skills, sound judgment and the ability to work effectively with various teams - Minimum one year in customer support deliver exemplary customer service based upon professional, interpersonal and communication skills - Good time management abilities and flexibility on multiple task assignments - Proactive problem solving abilities and continual process improvement for maximum customer satisfaction and team efficiency - Be self-directed, able to work both independently and as part of a team - Demonstrated tolerance of ambiguity, self-motivation and flexibility to adapt to new and changing situations - Ability to work flex schedules during weekdays Monday - Friday - Excellent customer service, interpersonal, organizational and communication skills - Ability to work in a changing environment ability to recognize priority issues and escalate accordingly - Ability to translate technical terms into non-technical language - Understanding of computer terms and acronyms ability to learn new processes and procedures quickly - Basic to medium level UNIX* and Windows* skills - Knowledge of engineering design environment would be an added advantage
Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.