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Job ID: JR0044894
Job Category: Contract Employee
Primary Location: San Jose, H CR
Other Locations:
Job Type: Intel Contract Employee

Temporary Training Specialist

Job Description

As Training Specialist you'll provide support for all aspects of the Corporate Training operations to ensure a successful training experience for our customer.

In this role you will work in a strong partnership with Intel Learning and Delivery 's programs owners to successfully implement and sustain courses or programs for the entire Intel community. Assurance a great costumer experience with the end-to-end service we deliver and monitor that the costumers receive the resolution from their request with extreme quality and timely matter. Training Specialist will be responsible for:

  • Schedule trainers, coordinate rooms setup, ensure course materials are available to customers.

  • You will be the first line of communication for customers, trainers, and course owners.

  • Beyond supporting the customers during classes, you will also assist in updating the Learning Management System LMS with new classes, reports and provide other administrative support as needed.

  • Plan and monitor training forecast, prepares training reports, status, exhibits, and training procedures as required.

  • Perform administrative functions necessary to deliver, implement and track training programs.

  • Perform various training tasks directed by department leaders investigating aging requests and details / analysis around why certain category / regions / groups / people tend to have more of a backlog than others and recommend action for improvement.

  • Provide advice on potential process improvement for general queue management

  • Understand the overview of our end to end process in order provide the right assistance to the customers.


Qualifications

  • Bachelor's Degree in Business Administration, Human Resources, Industrial Engineering or any related field.
  • English proficiency (B1 English level required)
  • Ability to communicate effectively verbal and in writing at all levels of the company.
  • Highly organized with attention to detail
  • Ability to work independently and within a team environment
  • Embraces change and ambiguity
  • Minimum one year in a customer service related position
  • Experience with Microsoft package
  • Experience with LMS and e-Learning software is a plus
  • Quality oriented.Fast learner.
  • Possesses flexibility and initiative.
  • Ability to work in a fast paced environment with multiple simultaneous deadlines

Inside this Business Group

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

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