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Job ID: JR0040767
Job Category: Engineering Support
Primary Location: Santa Clara, CA US
Other Locations:
Job Type: Experienced Hire

Client Manager - Partner Management

Job Description


Qualifications

DESCRIPTION

The Partner Client Manager will be responsible for ensuring their assigned sales and partner organization is well-equipped with the support, information, content, training, and knowledge of available resources, and core curriculum necessary to effectively sell Saffron current and new product and service offerings.

The successful candidate will combine a solid understanding of sales dynamics and turn that understanding into incremental partner sales and/or services revenue month over month.

This position reports into the Head of Professional Services.

PRIMARY RESPONSIBILITIES:

  • Build productive and profitable working relationships with partners.
  • Develop customer engagement model to ensure positive customer experience.
  • Develop competency and qualification plans for partners.
  • Identify high value retention opportunities within assigned partners and attend visits virtually or in person when needed to retain key accounts
  • Develop business plan to improve services and profitability
  • Work with development, marketing and services teams to achieve revenue goals
  • Coordinate with partners to prioritize, plan and manage service delivery activities.
  • Partner with Pre-sales, Sales Operations, Training, Marketing, and other key departments to develop and implement programs to improve partner engagement and productivity
  • Work with Training to define certification process to ensure skills competency
  • Identify and contact potential partners for new business opportunities.
  • Provide product and technical support to partners.
  • Address partner concerns and queries promptly and ensure partner satisfaction.
  • Work with cross-functional teams to develop business strategies for lead generation.
  • Oversee partner rewards and recognition programs

MINIMUM EXPERIENCE:

  • Has documented success with developing business strategy and managing complex partnership engagements.
  • Has exceptional communication skills: presentation facilitation, oral, written listening and conflict resolution.
  • Is able to communicate effectively with staff at all levels and from departments throughout the company
  • Is able to work in a fast-paced environment
  • Comfortable working in a virtual environment reporting structure where supervisor will most likely not be in the same market
  • Has the ability to travel up to 75% of the time
  • Is comfortable networking with key leadership to execute sales programs to increase revenue for Saffron products and services to prospects and current clients
  • Demonstrates proficiency and mastery of key technologies and systems used in the local sales office Reporting, SalesForce, Campaign Central, Ticketing, Reach Central, Edge CMS, etc
  • Is proficient in written and verbal communication
  • Is highly organized and demonstrates ability to follow through on what is agreed upon

QUALIFICATIONS:

  • 15+ years of experience in software implementation in consulting environment
  • 5+ years in partner management
  • Bachelor's Degree in Business Analytics or Computer Science
  • Has experience with knowledge management, business transformation and change management

Inside this Business Group

Intel Labs, the New Business Initiatives group (NBI), the Perceptual Computing Group and the New Devices Group (NDG). Additionally, New Devices Group and the New Business Initiatives group were combined into the New Business Group (NBG) which nests into NTG.


Posting Statement. Intel prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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