This is an exciting and challenging position for a technical support engineer combining leading-edge software engineering work with customer relations and influencing next generation Intel software products. In this position you will have the opportunity to make a positive impact in Intel's software eco-system, providing technical consulting for Intel developer products to our strategic customers, primarily in North America but also worldwide. Your main focus will be on support for the Intel® Fortran Compiler, enabling external and internal customers to be successful with Intel platforms through use of Intel Software Products. The Intel® Fortran Compiler is widely used in the high performance computing segment, therefore experience with compilers, vectorization techniques, parallel programming technologies such as OpenMP* or native threads and performance libraries such as the Math Kernel Library will be an asset. You will work with business development managers to assess and understand the technical computing market dynamics in order to influence next generation products' features and capabilities. You will test new and proposed product features, submit and verify bug reports and develop knowledge base articles, for which strong written and verbal communication skills will be important.
Your responsibilities will include, but not be limited to:
• Technical consulting and training strategic customers in the use of Intel Software Tools,
remotely or on-site; presentations at customer events. This may include travel from one to three times a
quarter (from 1 to 6 days or up to 10% of a quarter).
• Analyzing complex customer problems at compile-time or run-time; root causing stability
and performance issues, and determining whether they result from problems in customer
code or in the Intel compiler; creating independent test cases that reproduce the problem
so that other engineers can fix it; finding short term workarounds for the customer.
• Writing code examples, documentation and technical articles to enable customers to
make effective use of Intel compiler technologies and libraries.
• Developing Intel compiler training content and code samples for technical trainings,
seminars and webinar like activities.
• Soliciting customer feedback proactively on Intel developer products and technologies
and ensure this feedback is understood by the appropriate teams within Intel.
• Collaborating with product development teams in planning next generation product
The Intel Software and Services Group (SSG) connects Intel to the worldwide software community. SSG strives to bring competitive advantage to Intel platforms by helping independent software vendors, operating system developers, OEMs, channel members and systems integrators deliver exceptional customer value and achieve differentiation on Intel® processor technologies. SSG provides global leadership to the software community through its technical expertise, industry enabling activities, and developer products and programs.