As the Global Server Strategy Leader you will be responsible for working closely with sales and solutions architects to define a vision for leading and building on a solutions Customer Support Infrastructure. You will define options and investment case for automation, predictive support, engineering and partner escalation processes and closed loop process for solutions design, etc. The candidate will define and lead transformational projects to create infrastructure as well as continuously improve the customer experience with Intel solutions
and Rack Scale Design customers. You should have the operational knowledge to balance the impact on the customer experience while managing scope, timelines and resources to meet our financial targets.
You will also be responsible for building a level 3 and 4 technical team to support our Rack Scale Design products. This includes directly managing as well as creating a leveraged organization that operates with one voice to the customer
BS in engineering, Information services or other relevant degree with 9+ years of experience or MS with 6+ years of experience in building a leading support organization
Demonstrated ability to build an A plus team
Product Management background and experience building and defining the requirement of a Customer Support Infrastructure
Experience working at a systems integrator, disty or OEM
Appliance or Solutions background and experience building roadmaps, requirements and programs
Excellent communication skills, ability to collaborate and stakeholder management
Understanding of the technical concepts- HW/SW Lean/Six Sigma experience preferred
The Data Center Group (DCG) is at the heart of Intel’s transformation from a PC company to a company that runs the cloud and billions of smart, connected computing devices. The data center is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologies—spanning software, processors, storage, I/O, and networking solutions—that fuel cloud, communications, enterprise, and government data centers around the world.