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Job ID: JR0033247
Job Category: Human Resources
Primary Location: Penang, PNG MY
Other Locations:
Job Type:

HR Contact Center Agent

Job Description

Candidate will be responsible for resolving Intel employees' Human Resource-related queries and issues. Your responsibilities will include but not be limited to:
- Attending to employees' queries submitted through an internal online tool, telephone and web chat.
- Diagnosing employees issues, conducting appropriate researches and investigations and subsequently developing recommendations for resolutions based on Intel's policies and Human Resource guidelines.
- Partnering with other Human Resource Business Partners to resolve more complex issues to ensure the most accurate and timely response is delivered to employees
- Being in the front line work force of the Contact Operations Team, you will be playing an integral part to drive operational excellence.
- Assuming the role of Functional Expert (FE) and working closely with Human Resource Business Partners and other team members to drive continuous improvements to enhance team's productivity performances and key success indicators



Qualifications
- This position requires the candidate to be able to read, write and converse in VIETNAMESE language fluently. - Candidate must possess at least a Bachelor's Degree or Professional Degree in any field. - Prefer more than 3 year working experience - Strong analytical and problem-solving skills with the ability to follow through for satisfactory issue closure - Ability to focus and pay attention to detail - Ability to read contents/materials online quickly, comprehend them and apply the needed information to the questions asked on demand from customers. - Proficiency knowledge of Microsoft Office (Excel, Word, PowerPoint), Email and Internet - Excellent work ethic and positive attitude are required - Excellent interpersonal skills required - Ability to multitask - Ability to work as an individual contributor and collectively as a team member - Experience in Customer Service Field will be an added advantage     


Position of Trust. This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Talent Consultant.
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