As part of Intel, we will continue to apply Moore's Law to drive the future of field-programmable gate array FPGA technology. The Programmable Solutions Group PSG has been delivering industry-leading custom logic solutions to customers since inventing the world's first reprogrammable logic device in 1984. In order to take advantage of the many opportunities that we see in the future for FPGA's, PSG is looking for a great Customer Service Specialist to join our team.As a Customer Service Specialist, with the Business Management Team, you will have a customer facing services role account management that includes issue resolution, and escalation management, at both the business owner, and executive level. You will communicate, in a professional manner, with external, and internal, parties i.e. customers, distributors, sales, operations, marketing, finance. You will balance multiple priorities with strict deadlines, maintain a high level of accuracy, possess strong attention to detail, and customer service. You must have excellent analytical, problem solving, organizational skills, and have a strong teamwork orientation.Your responsibilities with include, but not limited to, the following:* Order backlog management for distributors and direct customers.* Review, and process, change orders to ensure PSG backlog matches customer backlog, within agreed terms, conditions, and internal guidelines.* Work with sales, distribution, and planning teams to support urgent customer requests, own and drive escalated "expedites" as necessary.* Development, and maintenance, of positive customer relationships.* Support PSG sales teams with customer queries.* Support OEM/AD customer queries, such as scheduling and shipping queries, export information, and lead times.* Assist the finance team, and traffic customer related queries.* Work with marketing, distribution, and factor teams to support Hard Allocation product activity.* Management of returns, stock rotation, SIP and complaint resolution.* Order Admin - suspense table, block report, price maintenance.* Lead and/or assist Geo and Corporate projects related to Order Management and Supply Chain.* Drive continuous improvement to build best in class performance and increase internal/external customer relationships.
Inside this Business Group
This is an 11 month Fixed Term Contract
Bachelor's Degree or other relevant third level qualification* 5 years of customer service, supply chain, program management, order management, planning, or related experience in a semiconductor or high-tech company.* Hands on experience with order management systems like SAP, Oracle, Salesforce, JDA, or similar* Experience with MS Excel, Word, PowerPoint, Outlook, MS Office
The Programmable Solutions Group (PSG) was formed from the acquisition of Altera. As part of Intel, PSG will create market-leading programmable logic devices that deliver a wider range of capabilities than customers experience today. Combining Altera's industry-leading FPGA technology and customer support with Intel's world-class semiconductor manufacturing capabilities will enable customers to create the next generation of electronic systems with unmatched performance and power efficiency. PSG takes pride in creating an energetic and dynamic work environment that is driven by ingenuity and innovation. We believe the growth and success of our group is directly linked to the growth and satisfaction of our employees. That is why PSG is committed to a work environment that is flexible and collaborative, and allows our employees to reach their full potential.