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Job ID: JR0008082
Job Category: Human Resources
Primary Location: Bangalore, KA IN
Other Locations:
Job Type: Experienced Hire

HR Services Rep - Lead

Job Description

Description: 

To ensure an effective service is provided by the HR Services team to the business; ensuring employees have access to accurate and timely data, systems and information to enable self service, manual queries and work requests are responded to professionally and within predefined time frames.

Location:       Bangalore, India

Specific Responsibilities/Functions

Increase and promote the use of  self-service by assisting in the development and update to the HR knowledge database – delivering a consistent message, that is accurate, appropriate and relevant Utilizing Work Day system to ensure HR  transaction processing accuracy and efficiency Reviewing and improving specified HR Support processes, ensuring consistency across team   Maintain process documentation to align with business process needs, statutory and regulatory changes Build relationships across the business (both inside and outside of the HR team) ensuring stakeholders are kept informed and where applicable, consulted, about process change requests  that impact on their area To process transactions accurately and efficiently for specific areas; driving “first time resolution” and minimizing the amount of rework by either the employee or HR Services team Support colleagues in the delivery of  goals and objectives Performs data accuracy audits of team’s data entry prior to payroll run Answering general questions on benefits, new employee on-boarding, HR programs/policy and other top of mind employee questions Assist to ensure team provide quality customer service and accurate information for employee queries. Stays informed of legal requirements regarding Human Resources. Continually reviews and takes initiative to improve processes to achieve best practices and maximize efficiencies. Participates in candidate interviews for open positions. Provides feedback on team performance to leadership.

Essential:

  • 3 + years of Work Day HR transactional data entry(hire, term, org changes, compensation changes, - all employee actions
  • Knowledge of general personnel practices and procedures

  • Minimum 1 year solid Human Resources administration experience
  • High degree of IT literacy including Word, Excel and Outlook
  • Ability to work independently as well as within a team
  • Ability to demonstrate and combine a methodical and organized approach to work situations with a high level of attention to detail
  • Excellent planning, time management, communication, organization, follow up/follow through and interpersonal skills
  • Ability to remain calm under pressure
  • Professional and customer focused approach including absolute discretion, diplomacy and sensitivity in handling confidential matters and information
  • Excellent numerical and verbal/written communication skills
  • Experience of working within a service center environment
  • Good time management with the ability to manage multiple priorities and projects
  • Must be able to communicate effectively at all levels within the organization
  • Ability to work flexible hours if needed to meet critical deadlines
  • Must be fluent in English


Qualifications

Amazing organizations don't just happen. Vision, strategy and innovation come to life through exquisite execution. Help create the future of Intel Security, where our diverse talent and culture provide the competitive advantage to help Intel Security win big!

Inside this Business Group

The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.


Position of Trust. This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Talent Consultant.
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