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Job ID: JR0001390
Job Category: Engineering Support
Primary Location: Aylesbury, UK
Other Locations:
Job Type: Experienced Hire

Support Engineering Operations - ATD

Job Description

Support Engineer (SEO), Aylesbury, UK

Intel Security has amazing opportunities ahead! In the next several months, we anticipate transitioning to a stand-alone company. This will help to position us as one of the largest pure-play cyber-security companies in the world. During this transition, we will continue to have a bold vision to achieve, which we can’t achieve without talented people.

The SEO Support Engineer acts as the key interface between support and development, working with developers and enterprise customers on the highest level escalations.

As a member of the Product Development Core Team, the selected candidate represents customers and the Support organization in product development while providing technical product knowledge to groups outside engineering.

Responsibilities:

  • Participate with members of the product development core team representing the
  • Support organization on product decisions
  • Work closely with Development and QA to ensure customer product issues are resolved appropriately
  • Provide effective and timely communication to support teams - Inform support teams on technical details of new product versions
  • Provide technical support to customers on specific products, primarily over the telephone and through email, but may involve some travel.
  • Document issues and enhancements
  • Maintain knowledge base and other knowledge transfer systems

Profile:

  • Friendly, open, approachable, positive attitude
  • Effective problem resolution
  • Extensive troubleshooting and testing skills (i.e. analytic, be able to narrow down on a problem, use documentation, tools, etc to troubleshoot)
  • Excellent communications skills (written and verbal) at multiple levels with customers (i.e. technical / management)
  • Ability to maintain professional poise under pressure
  • Ability to act as a resource and handle highest level of escalation
  • Ability to provide technical training
  • Ability to coach and mentor others
  • Ability to multi-task and prioritize
  • Attention to detail
  • Self-motivated
  • Excellent organization skills


Qualifications

Inside this Business Group

The Intel Security Group combines employees from McAfee and Intel – people with security expertise in hardware, software, and solutions into one business unit focused on building hardware, software, services and end-to-end security solutions. Intel Security Group sets the stage for new levels of collaboration and innovation and will drive leadership in the industry by providing ubiquitous security and identity protection for people and businesses worldwide.

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